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Shipping and Returns

Please note that there may be a delay to orders and deliveries due to COVID19. We are doing our best to ensure as little disruption as possible and will keep you informed should any delays occur.

 Following the Brexit changes, we would like to inform our overseas customers, that all orders will be sent via a tracked DHL Express service and the relevant import duty and tax will be calculated and displayed with the shipping costs at checkout. Once your order is placed, we will complete the necessary customs forms on your behalf to ensure your order reaches you as quickly as possible.

 

SHIPPING

We offer worldwide shipping.

All stocked items will be dispatched as per the time frames below for UK and Overseas.

If you have purchased items marked as ‘pre-order’, a member of our team will be in touch to notify you of the estimated dispatch date as specified on the product listing. If you have purchased a combination of stocked items along with an item which is marked as pre-order, all items will be dispatched together once your pre-order item is available.

Shipping costs for both UK and Overseas orders will be calculated and displayed during checkout, based on the total weight of your order and delivery location.

UK

Stocked items will be dispatched within 2 – 3 working days via DPD.

Overseas

Stocked items will be dispatched within 2 – 5 working days via DHL Express.

 

RETURNS

We accept returns within 14 days of your receipt of purchase, providing that the items you are unused and in the original packaging you received them in a resaleable condition.

If you wish to return an item, please email sales@maisonmargauxltd.com to notify us as soon as possible. Unfortunately, we are not able to accept any items for return if 14 days have passed since you purchased the items.

Please note that you are responsible for the cost of the postage for your return. For higher value returns, we recommend that you use a tracked service. We regret that we cannot be held responsible for loss of returned goods without proof of posting.

Please send your return to the following address:

Returns
Maison Margaux
26 Market Place
London
W1W 8AN 
United Kingdom

Once your return has been received by us, we will notify you within 48 hours to confirm whether we are able to accept your return and process your refund. Refunds will be processed back to the original payment method used for your purchase. If you do not receive your refund within 10 days of our team confirming your return has been accepted, please contact us at sales@maisonmargauxltd.com.

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