Please note that for any overseas orders, customs duties and import taxes are outside of our control and are the responsibility of the customer.

CHRISTMAS DELIVERY

Please note that all Winter Sale orders will be dispatched from January 2nd.

SHIPPING

We offer worldwide shipping.

All stocked items will be dispatched as per the time frames below for UK and Overseas.

If you have purchased items marked as ‘pre-order’, a member of our team will be in touch to notify you of the estimated dispatch date as specified on the product listing. If you have purchased a combination of stocked items along with an item which is marked as pre-order, all items will be dispatched together once your pre-order item is available.

Shipping costs for both UK and Overseas orders will be calculated and displayed during checkout, based on the total weight of your order and delivery location.

UK 

Stocked items will be dispatched within 3 – 5 working days via DPD. Please note that dispatch times may be longer during the January period.

Overseas 

Please note that customs duties and import taxes are outside of our control and are the responsibility of the customer.

Stocked items will be dispatched within 3 – 5 working days via DHL Express. Please note that dispatch times may be longer during the January period.

RETURNS

We accept returns within 14 days of your receipt of purchase, providing that the items you are unused and in the original packaging you received them in a resaleable condition.

If you wish to return an item, please email sales@maisonmargauxltd.com to notify us as soon as possible. Unfortunately, we are not able to accept any items for return if 14 days have passed since you purchased the items.

Please note that you are responsible for the cost of the postage for your return. For higher value returns, we recommend that you use a tracked service. We regret that we cannot be held responsible for loss of returned goods without proof of posting.

Please send your return to the following address, and include your order number in the box:

Returns
Maison Margaux
Unit J Eagle Close, Chandler's Ford, Eastleigh SO53 4NF

Once your return has been received by us, we will notify you within 48 hours to confirm whether we are able to accept your return and process your refund. Refunds will be processed back to the original payment method used for your purchase. If you do not receive your refund within 10 days of our team confirming your return has been accepted, please contact us at customercare@maisonmargauxltd.com.